Frequently Asked Questions:
How long do I have to wait until my carpets are dry?
Your carpets should be dry within 4-6 hours, however, factors such as humidity, temperature and the flow of air can extend the drying time. To help accelerate the drying time, use fans or turn on your air conditioner or heating system. Please remember to keep the protective blocks under your furniture until your carpet is completely dry to avoid any color transfer to the carpet fibers.
How can I keep my carpet looking fresh after cleaning?
Regular vacuuming will help your carpet stay clean and fresh. We recommend that your carpets be professionally cleaned twice a year.
Why should I use a stain protectant?
Most carpets come from the manufacturer with stain protection, but that reduces in effectiveness over time. CarpetUp’s 3M Scotch Guard protectant refreshes the performance of stain resistant carpets and can help your carpet resist soiling from dirt, oil and water based spills. The protectant also will give you more time to remove spills before staining can occur.
Do you move furniture?
Yes, we do move furniture. It would be helpful to us if you removed any items on tables, bureaus etc. to a secure location. We suggest it is not feasible to move such large items as pianos, big screen televisions, waterbeds, dressers with attached mirrors, china cabinets and the like.
Do I need to vacuum my carpets before the professionals arrive?
There is no need to vacuum before we arrive. If needed, our technicians can pre-vacuum the area that needs to be cleaned.
Do you guarantee the removal of all stains on my carpets?
While we would like to say yes, the reality is that there are some substances that can permanently discolor fabric fibers.
Do you have a customer satisfaction guarantee?
Yes, all of our work comes with a 100% satisfaction guarantee. If you are unhappy with any part of our work, simply call us within 24 hours and we will return to address those areas of concern at no cost to you.